Frequently Asked Questions
What is the Customer Service number and working hours?
Working hours are Sunday to Thursday from 9 AM till 5 PM
Where are the branches and what are their telephone numbers?
I want to know if a model is available at a certain branch?
I want to exchange a model I purchased, does it have to be the same branch I got it from?
In order to replace an item:
Is it possible to exchange a model I purchased Online?
You would only pay the Shipping Fees and the price difference (if there is one)
If you have any inquiries regarding the Online Shop:
Please make sure to call our Online Shop team on the following number: 011 577 10002
Working hours are Sunday to Thursday from 10 AM till 5:30 PM
What is the Return Policy?
How long does shipping take? How much does it cost? And which cities do you deliver to?
I want to turn in my CV to apply for a job at Dejavu