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Refund policy


You have 14 days from the receipt of your order to return or exchange products.

Our easy return policy requires two simple steps:

  1. Return the relevant products to your nearest Dejavu store in the same condition as supplied and in their original packaging.
  2. Carry the relevant invoice.

Outlet items should only be refunded at our outlet stores: Haram, Shubra, Faisal, Shorouk, Gezirat ElArab, Down Town, Maadi, Zagazig, or Gamal Abd El Nasser (Alexandria).

Online Exchange policy 


To exchange an item within the 14 days period, please call our Online Customer Service: 01157710002 and inform them what items you need to exchange. Please share all the required details with the customer service representative and you can exchange the item via courier.