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Refund policy

 

You have 14 days from the receipt of your order to return or exchange products.

Our easy return policy requires two simple steps:

  1. Return the relevant products to your nearest Dejavu store in the same condition as supplied and in their original packaging.
  2. Carry the relevant invoice.
  3. Items purchased online using "Sympl" installments method can only be refunded online and not through our offline stores,  in case of any inquiries please contact our customer service team at: 01157710002.

 

Online Exchange policy 

 

To exchange an item within the 14 days period, please call our Online Customer Service: 01157710002 and inform them what items you need to exchange. Please share all the required details with the customer service representative and you can exchange the item via courier. 



Shipments can not be opened until after the order is delivered and the payment is made. In case of refund/Exchange request, you can contact our online Support Team by calling the following number: 01157710002.
Working hours are Sunday to Thursday from 9 am till 5 pm.